Deliver and returns
Kids love Wheelz sends orders with DHL or possibly another provider.
The items will, if in stock, be shipped within 1 business day after receipt of payment. This can be deviated from when stated otherwise or when products are not in stock. In that case, Kids love Wheelz will inform the customer of this as soon as possible. Shipments are in most cases delivered within 1 working day under normal circumstances within the Netherlands. Shipments to Belgium are delivered within 2 working days.
Children's Battery Toys such as children's cars, quads and children's motorcycles are delivered in a cardboard packaging. These products are 75% assembled. The customer must assemble a number of parts such as the steering wheel, seat, drive, wheels, mirrors and possibly a number of other parts.
It is possible to return an order within 14 days of receipt without giving any reason. The customer must return the order unused, in the original packaging, with sufficient postage and with customer and order information. The product, packaging, and all packed parts must still be salable as original. Kids love Wheelz is not liable for the loss of your products with the transporter or with the wrong recipient. Kids love Wheelz advises to return products only by 'signed mail'. The customer is obliged to report damage to products or defective products to Kids love Wheelz by email immediately on the date that the order is received / collected. If you use the item despite damage or defects to the item, your return right will lapse. From that moment on, the item is covered by the warranty. The right of return does not apply to purchases that have been specially ordered at the request of the customer and are therefore tailor-made. Customization is not covered by the right of return. When an order is returned, the purchase amount minus the shipping costs incurred by Kids love Wheelz and deduction of costs related to payment method (such as Paypal or BanContact / MisterCash transaction costs) will be refunded to the customer within 14 days. Kids love Wheelz reserves the right to refuse returned products and/or not (or not fully) refund the purchase amount to the customer if Kids love Wheelz strongly suspects that products have been used or damaged. When returning products for whatever reason, the customer must be in possession of the original purchase invoice. The address for returns can be found on our contact page. The customer can stick a paper with the return address or the new postal label over the old label. Never write on the packaging itself at all times.
Please note: before you return the item to us, you must be aware of the conditions that apply to the right of return. When we receive returns that are excluded from the right of withdrawal, we cannot reimburse these to you. We would like to draw your attention to the fact that these items must be picked up by you or can be sent back to you. The costs are therefore for you and not for Kids love Wheelz as well as for the transporter.