Guarantee

Warranty provision

Warranty coverage applies to technical parts such as switches, printed circuit boards, cabling and drives. Kids love Wheelz offers a 'Fair Use Guarantee', and also helps its customers after the legal guarantee period has expired. Naturally, the costs for repair after the warranty period has expired are for the customer. Warranty does not cover breakage, damage or wear and tear through use. Examples of wear are gears of a drive, wheels, chains of moving toys and the batteries. There is a warranty period of 6 months on the batteries, provided that the charging and maintenance instructions have been followed. Kids love Wheelz assesses whether the product has become defective due to improper use. In case of improper use and/or repairs, etc. by third parties without the written permission of Kids love Wheelz, the warranty expires. If there is a defect that has not arisen due to improper use, a claim can be made under this guarantee. Kids love Wheelz replaces or repairs the product. If Kids love Wheelz proceeds to replace the product, and the product in question is no longer in stock, the customer may choose another product from the same category and price range. With the consent of Kids love Wheelz, the customer may opt for a product of a higher price range against an additional payment. The customer can send defective products by post or personally deliver them within the warranty period in consultation with Kids love Wheelz. The customer must collect the product himself after repair or replacement. Kids love Wheelz can possibly send the product after the repair or replacement by 'signed post'. Costs for sending products after repair or replacement are for the customer. Kids love Wheelz is not liable for the loss of returned products at DHL or other carriers or at the wrong recipient. Kids love Wheelz advises to send products by 'signed mail'. Of course, the customer must be in possession of the original purchase invoice. Kids love Wheelz ensures that the product is repaired and ready for collection within 3 weeks. If the period is not sufficient, Kids love Wheelz will inform the customer.